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Home > Customer Service > Return Policy
 
Steps for product returns
1. Call PentagonLight Technical Support (650) 697-5505 to resolve any technical issues.
2. Obtain RMA number and address for the nearest PentagonLight Service Center.
3. Properly pack merchandise with all parts in its original packaging.
4. Ship return package to the nearest PentagonLight Service Center.
   
If the product fails as a result of defects in materials or workmanship covered under our lifetime warranty, please call or email our Customer Service Department. PentagonLight™ will provide technical advices and issue an authorization number if it is necessary to return an item. The return authorization number must accompany any returned items to assure proper credit. All return merchandise must be shipped freight prepaid and may subject to a 15% restocking fee. However, returned merchandise will be inspected and test by PentagonLight™, and a final determination as to whether any credit adjustment is due will be made by Pentagon Scientific Corporation.
 
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